PRIVACY STATEMENT As soon as you visit our website or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or would like to know what information we have about you, please contact us. We can adjust this privacy statement if we deem it necessary. We therefore recommend that you regularly review this privacy statement so that you are aware of these changes. This privacy statement was last modified on November 7, 2023.TABLE OF CONTENTS1. When do you apply this privacy statement?2. Who uses your data? 3. Whose data do we use?4. How do we obtain your data?5. What data of yours do we use?6. What do we use your data for?7. How long do we store your data?8. Who do we share your data with?9. Where do we store your data?10. How safe is your data with us?11. What can you ask of us?12. Which rules apply to this privacy statement?13. Which cookies do we use?14. What do we do with data from minors?15. Do you have a question about this privacy statement?1. WHEN DO YOU APPLY THIS PRIVACY STATEMENT?This privacy statement applies to all personal data that we process and to all domains that are related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or surfing behaviour. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority. 2. WHO USES MY DATA?JouLes Coaching is responsible for this website and therefore the responsible organisation for the use of your personal data as described in this privacy statement. The full details are: JOULES COACHINGBosfazant 89 5658 CB Eindhoven844205103. WHOSE DATA DO WE USE?We process the personal data of everyone who has contacted us or visited our website. These include visitors, private customers, business customers and contacts of our partners.4. HOW DO WE OBTAIN YOUR DATA?We receive the data directly from you as soon as you:- create an account for the online training, ask us to contact you via a contact form or order the book. 5. WHAT DATA DO WE USE FROM YOU?We use the following data:- name - email address6. WHAT DO WE USE YOUR DATA FOR?We only use your personal data for the purpose for which we are allowed to use it:- we use your data because we want to give you the best service as a customer and we cannot do that without that information7. HOW LONG DO WE KEEP YOUR DATA?We will keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer of ours, we will keep your data in accordance with the statutory retention period of seven years. After that, we will only keep your data for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we keep specific data about you, please contact us. 8. WHO DO WE SHARE YOUR DATA WITH?Your personal data will only be used by us. We will never share your personal data with others. 9. WHERE DO WE STORE YOUR DATA?We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please do not hesitate to contact us. 10. HOW SAFE IS YOUR DATA WITH US?We have made every effort to secure your data as well as possible, both organizationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us to do so. If you have any questions about the specific method of security, please contact us. 11. WHAT CAN YOU ASK US?Because we use your personal data, you have various rights. We have listed these rights for you below.RIGHT TO INFORMATION We must explain to you in a comprehensible and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data. RIGHT OF INSPECTION You can always ask us to inspect the data we have about you.RIGHT TO CORRECTION You can ask us to correct your data if it is incorrect or incomplete. RIGHT TO OBJECT You may object to the processing of your data if you do not agree with the way in which we handle your personal data. This right applies to the data that we use for direct marketing. For example, you can indicate to us that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website. RIGHT TO DATA PORTABILITY If you are a customer of ours or have given permission for the use of your data, you may ask us to send you the digital data that we have about you. This allows you to transfer that data to another organization if you wish. RIGHT TO RESTRICTION You may ask us to restrict the use of your data. This means that in certain cases we may only store your data but not use it. RIGHT TO BE FORGOTTEN You may ask us to delete all data that we have about you. We will then delete all data that can be traced back to you. In some cases, we cannot or may not yet delete your data. For example, we must store some data for 7 years for the tax authorities. RIGHT TO FILE A COMPLAINT You may file a complaint about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us for this. You may also file your complaint with the Dutch Data Protection Authority. Of course, we hope that it does not get that far, but in extreme cases you may also go to court. In that case, the court in the location of JouLes Coaching will handle your complaint. HOW DO I FILE A REQUEST OR COMPLAINT? Send your request or complaint to us via info@holisticparenting.nl. We will process your request or complaint within 30 days. If there are multiple requests or complaints or your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will ask for your details to ensure that you are the correct person whose personal data it is. 12. WHAT RULES APPLY TO THIS PRIVACY STATEMENT?Our privacy statement must meet various conditions. These conditions can be found in particular in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement. 13. WHICH COOKIES DO WE USE?You can indicate which data we may use from you. If you have given us permission to personalize your profile based on your surfing and search behavior, we can set up our website specifically for you so that its use becomes easier and more personal. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website. We use the following types of cookies on our website:14. WHAT DO WE DO WITH DATA FROM MINORS?We do not specifically target minors with our website or as an organization. This means that if you are younger than 18 years old, you need permission from a parent or guardian to use our website. If you are a minor when visiting our website or webshop, we assume that you have obtained this permission before your visit. 15. DO YOU HAVE A QUESTION ABOUT THIS PRIVACY STATEMENT? Do you have a question about our privacy statement? Please feel free to contact us by sending an email to info@holisticparenting.nl. We are happy to help you.